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Going into hospital for a preplanned procedure

Posted By castorne95

"Going into hospital for a preplanned procedure"

About: The Royal London Hospital / Paediatric surgery

(as a parent/guardian),

Took my son today to the Royal London in Whitechapel for a planned outpatient procedure. Was told nil by mouth from 7pm the night before, and must be at the hospital at 7:40am the following morning. 

After waiting 8 hours, no one could say when he would be going down to theatre.

What a joke with this hospital, this is the second time this has happened at this hospital. 

In the end left the hospital that afternoon without procedure getting done, and still no answer as to where he was on the theatre list or if he was even on it to begin with!! Extremely disappointed.

Need to work on their communication and organisational skills. 

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Responses

Response from Theresa Agyekum, Senior Complaints Officer, Barts Health NHS Trust 2 years ago
Theresa Agyekum
Senior Complaints Officer,
Barts Health NHS Trust

Submitted on 31/12/2021 at 12:34
Published on Care Opinion at 12:34

Dear Castorne95

Thank you for taking time to contact us with feedback following your recent visit to The Royal Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email to at
bartshealth.familycontact@nhs.net
Kind regards

Central Complaints Team

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