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"Disgusting service "

About: Malvern Road Surgery

Tried to phone as online consult stated immediate appointment required. On answering the call staff were extremely rude and could offer a 2pm phone call nine days from calling. I explained I would be working and could they call me at four. The women stated most people have a day off during the week and it shouldn’t be a problem for me to take the day off. I stated I was a teacher and she said well you have summer holidays off. Book it for then. Will be finding a different GP as I barely use them but have been on their books for my entire life. Shocking

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Responses

Response from Malvern Road Surgery 5 months ago
Malvern Road Surgery
Submitted on 08/11/2023 at 12:39
Published on nhs.uk on 12/11/2023 at 22:22


Dear Patient,

Sorry for the delay in responding to your feedback.

I am sorry you experienced this type of service. This will be looked into and staff will be spoken and relevant actions will be taken so future situations like this don't happen.

Many Thanks

Medway Medical Centre

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