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"Ward E58 "

About: Sunderland Royal Hospital

My Dad was cared for on this ward for about a week - he had developed pneumonia as a complication from MND. He was looked after well by all of the staff on ward E58 - thank you. My only area of concern was in relation to entering / leaving the ward and also the small waiting area as you entered the ward. My Dad unfortunately was soon to be moved to a hospice so it was quite traumatic for us as a family and although the staff allowed us 2 visitors on occasion, family members needed to wait in the area before you enter onto the ward and this faced directly onto the kitchen area. It was difficult at times as we had some upsetting moments, yet we were sat close to staff working in the kitchen area - and also with other visitors to the ward. We also found it odd that we had to be buzzed in and out via 2 doors every time and this needed staff to do this for us - taking up a lot of their time. I do appreciate you need security however it seems odd that there is a not a better way to achieve this than have to bother staff to gain entry / exit through both doors.

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Responses

Response from Melissa Moore, PR and Social Media Coordinator, South Tyneside and Sunderland NHS Foundation Trust 2 years ago
Melissa Moore
PR and Social Media Coordinator,
South Tyneside and Sunderland NHS Foundation Trust
Submitted on 31/01/2022 at 12:33
Published on Care Opinion at 12:33


Hi there, all feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience at Sunderland Royal Hospital and should you wish for us to look into this further please contact our advice and complaints team on:

Email: stsft.adviceandcomplaints@nhs.net

Telephone: 0191 569 9855 or Freephone 08005876513

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