This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Bronchiolitis"

About: Royal Hospital for Children (Glasgow) / Acute Receiving Unit (Ward 2c) Royal Hospital for Children (Glasgow) / Paediatric Intensive Care Unit (PICU) Ward 1D

(as a parent/guardian),

My son was admitted to intensive care and then ward 2C last week after having pauses in his breathing and bronchiolitis. 

After the terrifying ordeal of watching him in intensive care, hooked up to machines and needing constant care, I was a bit apprehensive about transitioning to a ward with less frequent observations and being left myself with him. 

Our nurses on Ward 2C were amazing! Chloe, I'm sure was her name, and Laura were more than we could have asked for. They were so attentive to both my needs and my sons and were on the ball about all of his care, whether it being changing his oxygen or feeds etc. They took the time to speak to me and my husband (who was a bit overwhelmed) and reassured us, even when you could see they were busy doing other tasks. Laura even taught my husband to swaddle when I had popped out! Any questions or worries I had, they always had answers to. They completely made my stay, which I had already anticipated to be a nightmare, so much easier. 

I trusted their judgement on when to turn down oxygen or leave it be and when to try a bottle or stick with his tube. I even managed to pop out for some food and a fresh shower, trusting that my baby was well looked after in their hands. 

I cannot thank them enough and hope this finds their way to them. I will forever be in debt for the care and compassion they showed. I feel there is hope for the NHS, despite the current pressures, with nurses like these 2 on board. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Martin, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde 2 years ago
Lisa Martin
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde

Plan, design and deliver patient and user engagement opportunities

Submitted on 31/12/2021 at 15:14
Published on Care Opinion at 15:47


Thank you for telling us about your experience of our service, at what must have been an incredibly stressful and worrying time for you and your family.

I'm so pleased to hear that the staff at Ward 2C provided not only excellent care for your son, but reassurance, comfort and support for you and your husband. I will ensure this message of thanks is shared with them. Very best wishes.

Lisa Martin, Patient Experience Public Involvement Project Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 2 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 31/12/2021 at 18:07
Published on Care Opinion at 18:07


picture of Coral McGowan

Dear Tanya12

I am so sorry for the delay in replying to your very lovely post.

What an extraordinarily worrying time you and your family have had with your wee boy, particularly when he was so poorly.

How kind of you to mention particularly our Ward 2C nurses (Chloe and Laura) who were so very caring and attentive. Our Chief Nurse and Director have taken this opportunity to pass on their personal thanks to them both, alongside sharing your own heartfelt comments.

Getting swaddling right can be tricky so well done to him for learning how to do this. We hope so much your wee boy is now doing so much better and managed to enjoy some time at home over the Christmas holidays.

Sending best wishes to you and your family for 2022.

Warmest regards

Coral

Patient Services Manager, Hospital Paediatrics and Neonates

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k