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Awful

Story from nhs.uk

"Awful"

About: King Street Surgery

Contacted them numerous times to just get given antibiotics that don’t even work, no one is willing to help and last time I filled in an e consult form, I got ignored and never contacted. They just don’t care

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Responses

Response from King Street Surgery 2 years ago
King Street Surgery

Submitted on 20/12/2021 at 16:52
Published on nhs.uk on 21/12/2021 at 09:44

Dear Patient

Thank you for your feedback, my name is Alison Ryder and I am the Operational Development Manager. We are sorry for your recent experience regarding the antibiotics and the eConsult which you mention you never received a reply. We process all our eConsults and if one slips through there is a report that triggers if a reply has not been sent in the 48 hour window. We are a caring practice and would like to be able to assist you, please do contact us if you would like to discuss the matter 01234 852222, Enquiry option, if you ask for Pam Batchelor who leads on Complaints we can take all the details for you

Kind Regards

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