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Care Opinion

Audiology appointment

Posted By Ntmunro

"Audiology appointment"

About: Glasgow Royal Infirmary / Audiology

(as a service user),

I've worn hearing aids for 10 years now since I turned 40 and depend on these completely.  My level of anxiety is huge when these don't work, or need repair or replacement but the Audiology Team at GRI have always been fantastic at meeting my needs to allow me to do my job. They respond quickly and every member of staff I've encountered is helpful and professional. 

However I wanted to give special commendation to audiologist Joanna who today (and every time I've been seen by her) has gone above and beyond to try to meet my needs as a younger hearing aid wearer. Today's challenge was using hearing aids while kayaking and hillwalking! she faces anything I've asked her no matter how obscure with understanding and compassion and does her best always to try to meet my needs. She is a credit to her service and she has made an anxious hearing aid wearer feel very happy today.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 21/12/2021 at 15:18
Published on Care Opinion at 15:18

picture of Kevin Torbet

Dear Ntmunro

Thank you for taking the time to leave such lovely feedback in regards to the service you have received while attending the Audiology Department of the Glasgow Royal Infirmary.

It was nice to hear how all the staff have put your needs and well being at the forefront of any discussions that have taken place offering support and a listening ear when possible.

I will be delighted to pass on your praise to the staff involved especially audiologist Joanna who I'm sure will be touched to hear your nice comments about her.

Good luck with your hillwalking and kayaking (something I've always been interested to try) and thanks again this means a lot to all the staff in these difficult times.

Merry Christmas

Kevin

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