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Hours waiting for breathing difficulties (asthma)

Story from nhs.uk

"Hours waiting for breathing difficulties (asthma)"

About: Queen Marys Hospital (Sidcup)

Never come here for asthma. My child was given a nebuliser after waiting 3 hours for it. There are also three doctors in urgent care. After we was sent home and told he don’t need a pump he is ok. We was back and then rushed to QE because he was so bad. The place is more pointless that the doctors and that’s saying something.

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Responses

Response from Queen Marys Hospital 2 years ago
Queen Marys Hospital

Submitted on 16/12/2021 at 17:39
Published on nhs.uk on 17/12/2021 at 21:07

Thank you for taking the time to provide us with your feedback, I am sorry your experience of visiting the Urgent Treatment Centre was not a positive one. We do welcome all feedback which we share with the wider clinical team so that learning may be shared.

I am afraid I am unable to comment on your individual case but if you would like to provide me with the details I can look into this further and provide you with a response.

In the meantime I do hope your child is now recovering well.

With Best Wishes

Sue Hopkins

Senior Operations Manager

Bexley Unscheduled Care

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