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Care Opinion

Professional and reassuring approach

Posted By Kernowx

"Professional and reassuring approach"

About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / Stroke Services South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

After becoming unwell at home with what turned out to be a mini stroke I cannot fault the care I received. Although all the health care professionals could not be faulted a special thank you to the brilliant Ambulance crew, Stroke nurses and A&E Dr who were all so helpful and reassuring. From the time the ambulance arrived until I was ready to be discharged everything that was happening was fully and clearly explained.

The following day I attended the TIA clinic at Treliske hospital where the Health care assistant and Dr were so helpful. The professional and reassuring approach of all the staff instilled confidence at a worrying time. Thank you.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 21/12/2021 at 16:22
Published on Care Opinion at 16:22

picture of Jess Saunders

Dear Kernowx

Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you on here. I was pleased to see that the Healthcare professionals you came into contact with couldn't be faulted, especially our Ambulance teams, Stroke Nurses and Emergency Department Doctors. It is lovely to see that you were kept informed throughout your stay in the department and when you attended our TIA clinic you found the Healthcare Assistant and Doctor to be helpful and reassuring.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 16 months ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 20/12/2022 at 17:10
Published on Care Opinion at 17:10

Dear Kernowx,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message - we will then ensure this is passed onto the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Natalie and Dee
Patient Engagement Team
SWAST

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 16 months ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 29/12/2022 at 14:49
Published on Care Opinion at 14:49

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in, please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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