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No careplan for mum

Posted By Samlass

"No careplan for mum"

About: Crosshouse Hospital / Care of older people Three Towns Resource Centre

(as a relative),

Mum was in hospital and allowed to go home. No careplan was put in place and once a week had passed with no nurses or contact. We started to make calls. Turns out the hospital forgot to do it and my mum has been put at the back of the queue.... 8 weeks and no one has came to give her a shower or anything else. Disgusted. Only explanation is shes back of the queue. She can hardly walk.

I work and don't drive with a child so there is not a lot I can do.

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Responses

Response from Linda Russell, Business Manager, Management Offices, Crosshouse Hospital, NHS Ayrshire & Arran 2 years ago
Linda Russell
Business Manager, Management Offices, Crosshouse Hospital,
NHS Ayrshire & Arran

Submitted on 14/12/2021 at 11:39
Published on Care Opinion at 11:39

Thank you for sharing your feedback and I was so sorry to learn of yur Mum's poor experience. We would welcome the opportunity to investigate your concerns further, please feel free to either call me on 01563 826210 or email me, linda.russell7@aapct.scot.nhs.uk and I'll do all I can to help.

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