This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Admission to ACAD unit"

About: Central Middlesex Hospital / Colorectal surgery

(as a service user),

I was admitted to the ACAD unit at the beginning of December under the care of my surgeon Phil and his team. This was my sixth surgery to treat complex fistulas.

I was offered fantastic care and support from the moment I arrived to the moment I was discharged. As always, Phil and his team ensured that I was listened to and my surgery was tailored, as far as possible, to my needs and priorities. 

Additionally, the nursing team around Phil, were kind and professional at all times. 

I was discharged from hospital at 2pm with the correct medication and information to ensure that I continued to recover at home at the right pace for me. 

I cannot thank all at ACAD unit enough for supporting me through this procedure. Considering the current climate that the NHS finds itself in at the moment I was not expecting to be receiving any sort of intervention for my problem until the new year. I was overwhelmed with the level of professionalism and care offered. 

This procedure will allow me to continue to live a full life and attend to all of my family and work commitments. 

Thank you to all involved. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from London North West University Healthcare NHS Trust 2 years ago
London North West University Healthcare NHS Trust
Submitted on 10/12/2021 at 13:53
Published on Care Opinion at 13:53


Dear TonyClay,

Thank you for your feedback about the care you received during your recent visit to ACAD at Central Middlesex Hospital. It is very heartening to read how well you were looked after from beginning to end and that all of the staff that you came into contact with were kind and professional. I am pleased that you had a positive experience and I hope your recovery is going well.

We will of course share your very kind words with the staff in the ACAD service and Phil who I am sure will be very grateful to hear that their good work has been recognised in such a way.

Thank you once again for taking the time to share your experience with us.

Kind regards

Emma Calnan - Patient Expereince Officer

Opinions
Next Response j
Previous Response k