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The best service anyone could ask for

Posted By Scottish40

"The best service anyone could ask for"

About: NHS 24 / NHS 24 (111 service)

(as a carer),

I just want to thank our NHS and our 111 service, yes I had to hold yesterday on the telephone line to speak to someone, but I got the best service that anyone could ask for, I was treated very well and kept up to date as the call handler talked to Nursing Staff, I was able to get an out of hours Prescription very quickly and felt 100 times better this morning, wish I had done it on Friday instead of trying to brave it out all weekend until I couldn't stand the pain any longer, but Thank You so much for your excellent service NHS 111.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 07/12/2021 at 18:14
Published on Care Opinion at 18:14

picture of Shona Lawrence

Dear Scottish40

Thanks for sharing such heartfelt complimentary feedback on the 111 service. It's really kind of you to take the time to contact Care Opinion and log your experience. I'm so pleased you are feeling 100 times better! I'm sure our staff will be delighted to see your feedback.

I'm sorry you had an extended wait time for your call to be answered. Please be assured we are aware that wait times have been longer than we would like and we are working hard on this.

We are indeed incredibly lucky to have such a service in Scotland where we can receive advice and care during the out of hours period when GP surgeries are closed. Should you feel unwell in the future, please don't hesitate to call us.

If you care to share more, which would mean I could identify the staff who managed your call to 111, then it would be great to hear from you. You can contact me on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes

Shona

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 09/12/2021 at 16:54
Published on Care Opinion at 16:54

picture of Shona Lawrence

Hello Scottish40

Thanks so much for getting in touch with me directly. It was great to receive your email. I have responded to you to explain that we have been able to identify the staff at NHS 24 who managed your call to our service and have shared your kind comments with them. Such feedback is fantastic for our staff to receive.

I have explained in my response to you that the person who arranged for the prescription to be provided is based within NHS FIfe's Out of Hours service, therefore we have shared your kind comments with NHS Fife also.

I wish both you well and hope that you have a lovely, healthy festive season.

Kind regards

Shona

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