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Great care but phone calls need to change!

Story from nhs.uk

"Great care but phone calls need to change! "

About: Worcestershire Royal Hospital

My dad is very poorly in the stroke unit. As we cannot see him due to covid, his life is in their hands but sadly the compassion when we ring is zilch! Sorry but this needs to change!! You are with these poorly people everyday , we can’t visit so think how we are feeling back at home!!

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Responses

Response from Worcestershire Royal Hospital 2 years ago
Worcestershire Royal Hospital

Submitted on 07/12/2021 at 10:20
Published on nhs.uk at 11:39

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.pals@nhs.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 58912.

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