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Longleat ward

Story from nhs.uk

"Longleat ward "

Visited my 88 year old mother tonight .

I’m yet to assess the quality of the nursing care but a health care assistant was so rude and unprofessional tonight that I am certainly feeling concerned about the care . I do hope this wasn’t a ‘normal’ approach with the rest of the multi disciplinary team . I Left the ward and burst into tears . Will obviously be discussing further with sister/matron on Monday .

Absolutely understand that all NHS providers are stretched at the moment ( what with being a specialist nurse myself) - but really so disturbed by this HCA’s attitude .

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Responses

Response from Warminster Community Hospital nearly 2 years ago
Warminster Community Hospital

Submitted on 16/06/2022 at 09:43
Published on nhs.uk at 10:09

Dear Becky,

Thank you for taking the time to leave us feedback and we are sorry that we have no responded as promptly as we would have liked, this has been due to a technical issue which has now been resolved. We would like to assure you that we expect all our staff to treat everyone with respect, dignity, kindness and professionalism. We are disappointed to hear that you did not feel this was extended towards yourself and your mother. You mentioned that you would be discussing with the sister/Matron on the ward and we hope that your concerns were addressed following this conversation but if you would like to discuss it further please contact our PALS team on 0300 123 7797 or email whc.pals@nhs.net.

Yours sincerely

Wiltshire Health and Care

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