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Helpful service

Posted By neptunerp77

"Helpful service"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as a service user),

I went to an appointment to discuss my latest OB. I was offered suppression medication. The appointment was on time and lasted around 10 mins. Everyone was helpful apart from the  security guard at the entrance who I felt behaved in an ignorant way.

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Responses

Response from Julia Barraclough, Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT 2 years ago
Julia Barraclough
Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT

Submitted on 10/12/2021 at 15:49
Published on Care Opinion at 15:49

picture of Julia Barraclough

Dear neptunerp77.

Thank you for taking the time to provide feedback on the service you received. I am naturally extremely concerned to hear about your initial experience with the security guard on site as they should behave in a courteous and professional way. I am pleased to hear your actual appointment went smoothly.

I would like to investigate your concerns about our security guard in more detail. If you would be willing to share with me your name, date and time of appointment, I will look into this further.

My email address is JuliaC.barraclough@mpft.nhs.uk

Kindest regards

Julia Barraclough, Service Manager

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