This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Website is a total nightmare

Story from nhs.uk

"Website is a total nightmare"

About: Holmhurst Medical Centre

First, I have to click away 4 messages about Covid every time I log in. Then, its now impossible to submit a request for a GP appointment unless I download the NHS app, which I don't want to, I just get sent into an endless loop for the so-called Treatment Room, which doesn't have any suitable options. I shall be telephoning the practice instead, which rather defeats the point of having a practice website.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Holmhurst Medical Centre 2 years ago
Holmhurst Medical Centre

Submitted on 03/12/2021 at 12:22
Published on nhs.uk at 23:03

We are sorry for the experience you have had with our website. There is reduced functionality out of hours for reasons of patient safety as responses are only monitored during our core hours (8 - 6.30 Monday to Friday). We will investigate your comments to ensure that the service offered through the website is as clear and efficient as possible. We apologise for any inconvenience. For specific complaints and/or feedback, we recommend you contact the Practice Manager directly.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k