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rude

Story from nhs.uk

"rude"

About: Scunthorpe General Hospital

receptionist was incredibly rude to patients coming in and out of the emergency centre and to patients on the phone was heard talking to other staff members swearing and could see doctors taking people into a room next to reception and not shutting the door so everyone could hear what was being said

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Responses

Response from Jo Loughborough, Senior Nurse, Patient Experience, Northern Lincolnshire and Goole NHS Foundation Trust 2 years ago
Jo Loughborough
Senior Nurse, Patient Experience,
Northern Lincolnshire and Goole NHS Foundation Trust

Submitted on 06/12/2021 at 13:39
Published on Care Opinion at 13:39

Good afternoon,

We're sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised.

To do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help.

Kind regards

Jo Loughborough

Lead Nurse Patient Experience

Northern Lincolnshire and Goole NHS Foundation Trust

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