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The whole staff were so very good

Posted By paprikagx83

"The whole staff were so very good"

About: Altnagelvin Area Hospital / Emergency department Older people's healthcare / Stroke Unit Ward 40

(as a service user),

I went to A&E in Altnagelvin because they thought I'd had a mild stroke. They all treated me very very welcoming, very caring. Dr Sahti and all the staff there were all so lovely but Dr Sahti himself was extremely, extremely good. Very attentive and vary caring, even to put after A&E, he even rang the next night to follow up. The whole staff were so very good, but he was extremely good. 

Afterwards I went to Dr McCarron's stroke clinic, and all the staff there were excellent, really very good. But in A&E it was so busy it was unbelievable, and the care it takes to actually phone me personally the next night - they deserve praise.
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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 13/12/2021 at 16:11
Published on Care Opinion at 16:11

picture of Vi Gray

Hello paprikagx83

Apologies for the delay in response but just to let you know that your feedbback has been shared with A &E Manager and Consultant, Ward 40 Ward Sistet Dr Sahti

Specialist Stroke Nurse and Dr McCarron. The Sister in Ward 40 has asked me to convey her gratitude and your comments were warmly received

Best Wishes

Vi Gray

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Response from Jennifer Mullan, Head of Secondary Care and Lead Nurse, Primary Care and Older People Service, WHSCT 2 years ago
Jennifer Mullan
Head of Secondary Care and Lead Nurse, Primary Care and Older People Service,
WHSCT

I am in charge of inpatinet services for older people for the WHSCT

Submitted on 13/12/2021 at 18:15
Published on Care Opinion on 14/12/2021 at 11:15

picture of Jennifer Mullan

Hello Paprikagx83, Thank you for taking that time to commend the staff who are delighted to receive this.

Many thanks

Jenny

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