"Very bad practice "

If you have any problem its most likely to get alot worse before you get an appointment and if you do get one it will be a telephone appointment and when they do call your phone will ring only once and you'd have missed your appointment if you don't answer before the second ring so keep your phone in your hand all day don't do anything else that day just wait for the call could be anytime . Then you have to call back the next day between 8-9am and start again good luck.