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"Contraception services"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

Long wait for telephone appointment/assessment (Months is too long to wait). Contraceptive implant expired in March. Appointment in November.

Speedy service following - next day appointment for replacement.

Staff fine. Clinic not busy.

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Response from Suzie Sellberg, Clinical Practice Educator/Lead Nurse, Inclusion Sexual Health, Inclusion 2 months ago
Suzie Sellberg
Clinical Practice Educator/Lead Nurse, Inclusion Sexual Health,

Band 7 Sexual Health Lead Nurse

Submitted on 29/11/2021 at 14:41
Published on Care Opinion at 14:41

Thank you for posting your feedback. We are sorry about your delay in getting your implant. Regrettably, this has predominantly been due to the Covid 19 pandemic as it was government advice to stop all non-urgent, face to face appointments during the start and the height of the pandemic. This was to protect the health of our patients and staff. During this time we were only able to offer our contraception patients the contraceptive pill (which we could post out after a telephone consultation) so they had a method of contraception whilst waiting for Covid restrictions to lift. This resulted in a backlog of patients requiring the coil or implant. We do very much understand patient frustrations relating to length of wait. We have worked hard and are continuing to work hard to catch up the backlog and are pleased you had a positive experience when you came to clinic.

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