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Terrible Service and Never available

Story from nhs.uk

"Terrible Service and Never available "

About: Newland Group Medical Practice

Tried to order contraception which over many weeks and was told that I was not due and that i would need an appointment. Tried to book an appointment daily but consistently cut off due to there being more than 100 people in the telephone queue. Appalling service and unable to go to another service as no longer through sexual health in hull.

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Responses

Response from Newland Group Medical Practice 2 years ago
Newland Group Medical Practice

Submitted on 25/11/2021 at 11:59
Published on nhs.uk on 26/11/2021 at 10:51

Dear Patient,

I'm very sorry that you have been unable to contact the practice via telephone due to high demand. Please could you get in touch via the patient query link below and I will contact you to organise your contraception.

https://www.modalitypartnership.nhs.uk/contact

Kind Regards,

Patient Experience Officer

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