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"Very rude receptionist"

I worked as a childrens nurse in the hospital so I am aware of social distancing but I approached a lady receptionist coming out if the reception area just to ask where is the ultrasound area and she took a step back as if I have leprosy and have a very communicable disease. I am wearing my mask and I am not even so close to her and she told me to keep my distance from her which made me feel degraded . As a nurse myself there is a diplomatic way of avoiding close contact but it was just her demeanor that is totally un acceptable.

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Responses

Response from Kelley-Elle Carvalho, Patient Experience Coordinator, Mid Essex Hospital Services NHS Trust 2 years ago
Kelley-Elle Carvalho
Patient Experience Coordinator,
Mid Essex Hospital Services NHS Trust
Submitted on 25/11/2021 at 11:48
Published on Care Opinion at 13:43


Good morning,

We are sorry to hear this. Please can you confirm which hospital site this was based at so we can ensure this is passed onto the relevant team.

Kind regards,

Patient Experience Team

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