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"Efficient, caring and friendly staff in minor injuries"

About: Mater Hospital / Accident & Emergency

(as a service user),

I attended minor injuries unit in A&E in the Mater hospital last Saturday. From the outset the staff were so kind, professional and I felt in safe hands. Very little time was wasted from my entry to the hospital; from registering at the desk to being a called by the triage nurse and then seen by Alistair the ENP nurse. He explained exactly what the plan of action would be and left no stone unturned to make sure my fracture was set to perfection; actually repeated twice to get it just right. 

Brian the radiologist made me feel so at ease, showed me the X-rays and explained in great detail what happened, where the fracture was and the various steps to healing.

So many negative reports about hospitals, waiting times, staff neglect are floating about but I have nothing but admiration for hospital staff, a true vocation and wish to send my sincere thanks and appreciation for all those I met last Saturday.

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Responses

Response from Bernie Carey, Service Manager, Mater Hospital, Belfast Health and Social Care Trust 2 months ago
Bernie Carey
Service Manager, Mater Hospital,
Belfast Health and Social Care Trust
Submitted on 25/11/2021 at 12:49
Published on Care Opinion at 12:49


Thank you so much for taking the time to tell your very positive experience at the Mater Hospital Minor Injury Unit. As you have rightly said we hear so many negative stories about our service delivery. This is a lovely story of friendly, professional & skilled staff 'delivering a first class service'. Thank you for sharing and I will pass on to the staff mentioned how you appreciated their care and attention to you on Saturday and how you were very grateful for it.

Take care & thanks again for the post

Bernie Carey

Interim Service Manager at the Mater

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