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"irresponsible referral "

I had an assessment with a really nice clinician, where i explained my intense derealisation, feelings of unreality and panic attacks. I was referred to a counselling charity for young people which deals with general anxiety and low mood. I felt totally invalidated by this and it led me to seek no further help and suffer alone as my feeling of ‘being crazy’ was amplified. I understand CBT may not have been the best approach but I should have been referred to the Access Team or a clinical psychologist, as walking around in a state of fear and panic 24/7 that reality is about to disintegrate is not really a matter for a youth counselling service. I was left feeling dejected and like appropriate help was impossible to find

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Responses

Response from PALS Department, Sussex Community NHS FoundationTrust 2 years ago
PALS Department
Sussex Community NHS FoundationTrust
Submitted on 29/11/2021 at 15:52
Published on Care Opinion at 15:52


Thank you for your valuable feedback, we are very sorry to hear of your experience of our service and understand how difficult this would have been for you to reach out for support again.

Please can you contact our patient experience team on sc-tr.PALS@nhs.net or 01273 242292 and let us know which service you accessed and we will support you in reengaging for a review session with a senior therapist.

Kind regards

The Patient Experience Team

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