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"Can’t thank you all enough "

About: St Mary's Hospital

Your Review: I was booked in for a next day induction by my consultant, who had given me brilliant advice and assistance throughout my difficult pregnancy. I was induced due to how ill I was with an Ulcerative Colitis flare. The induction ward was so busy that we couldn’t start in a private room. The staff were amazing, so helpful and friendly though and my experience was made so much easier by their help. The student midwife and Midwife that were looking after me were both amazing and attentive. The student midwife will make a brilliant midwife, I couldn’t have asked for anyone better to be looking after me. In the delivery suite I was assisted by many people. All of you were amazing and the birth of my daughter went really well. I was so well looked after! Everyone’s attitude was so supportive and positive. Unfortunately having my waters broken was unusually extremely painful (people I know said this wasn’t painful for them, but it was for me) and my contractions weren’t monitored correctly due to a cracked monitoring unit, but these weren’t big issues as the birth went so well. The midwife and student midwife knew that I was at the pushing stage even though there was this problem. Once on the ward I was also taken care of so well. A midwife on the night shift helped me with breastfeeding and checked on my daughter regularly in the night. The midwife looking after me during the day also sorted out and took me for my COVID vaccination and was so lovely and attentive. All the staff on the ward were great and so helpful. Everyone was so busy, but made me feel supported and at ease and couldn’t do enough for me. From my booking appointment to my discharge, everyone that I saw was so lovely, I can’t thank you all enough.

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Responses

Response from St Mary's Hospital 2 years ago
St Mary's Hospital
Submitted on 18/11/2021 at 10:16
Published on nhs.uk at 16:12


Dear Emily,

Thank you for your positive comments posted on the NHS website regarding the care you received throughout your pregnancy and during the delivery of your baby in the Maternity Services at Saint Mary’s Hospital. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. The Trust has introduced a behavioural framework within which all members of the midwifery and medical teams practice so it was reassuring to read that you found the midwifery staff caring, supportive and professional and that your experience throughout the delivery of your baby has been a positive one. I can assure you that we have passed on your feedback to Dr Ed Johnstone, Clinical Head of Division for Obstetrics, Mr Medwyn Jones, Interim Divisional Director and Mrs Bev O’Connor, Head of Midwifery who will be delighted to share your feedback with the staff involved. I would like to take this opportunity to congratulate you on the birth of your daughter and to wish you and your family well for the future.

Mrs Alison Haughton

Acting Chief Executive Officer

Saint Mary’s Hospital Managed Clinical Services.

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