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On line review

Story from nhs.uk

"On line review"

About: Beacon Medical Group

Ever since lockdown I have been forced to converse on line and add photos. I am sure some people will find this awkward but I can't complain. Within two days of going on line I have a phone conversation with the doctor. My only complaint is a face to face may have resulted in my situation being cleared up sooner. Once the covid situation is relaxed I look forward to face to face meetings. In the meantime we are all making the best of the situation. In the last 18 months I have never waited more than 2 days for a telephone consultation.

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Responses

Response from Beacon Medical Group 2 years ago
Beacon Medical Group

Submitted on 17/11/2021 at 08:55
Published on nhs.uk at 09:59

Dear Mr Hort

Thank you for taking the time to provide Beacon Medical Group with your feedback. We appreciate you doing this.

We are pleased to learn that you have found using the online services straightforward and that you were contacted by a clinician within the appropriate timescales.

With the introduction of the total triage system Beacon Medial Group clinical teams are able to contact patients initially by telephone and where necessary a face to face appointment will be made. Since this new system of working, we have reduced the waiting times for GP appointments from 6 weeks to 5 days.

Thank you

Caroline

Patient Liaison and Communications Lead

Beacon Medical Group

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