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Cancelled MRI Scan

Posted By Davtx33

"Cancelled MRI Scan"

About: Tameside General Hospital / X-ray and Scans

(as a service user),

I was on my way to Ashton under Lyne from Glossop at 8.20 a.m. to have a MRI scan. Halfway there I was informed that due to people not getting to work, I could not have a scan.

I had to turn around and make my way home (in the rush hour) Not pleased with the service, will not be having a scan in the future.

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Responses

Response from Sue Rothwell, Assistant Chief Nurse, Corporate Nursing and Integrated Governance, Tameside and Glossop Integrated Care NHS Foundation Trust 2 years ago
Sue Rothwell
Assistant Chief Nurse, Corporate Nursing and Integrated Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 18/11/2021 at 11:09
Published on Care Opinion at 11:21

I was very sorry to read about your cancelled MRI scan as I understand how frustrating this must have been for you. Whilst the Hospital does try to avoid cancellations, particularly on the day of a procedure, unfortunately these sometimes occur and I am sorry that this was your experience. If you would like us to further review this for you and look into any rebooking of the appointment please can you contact the PALS and Complaints Team on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk.

Thank you for taking the time to share your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Davtx33 (a service user)

I had a telephone call to book another appointment. I refused because it could happen again and I am not prepared to be messed about on any other appointment. Davt33.

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