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I was left struggling

Posted By Time waster

"I was left struggling"

About: Victoria Hospital / General Medicine

(as the patient),

I felt that staff were repeatedly not honest with me and they didn't listen to me as the patient, I was left struggling in agony because the hospital staff kept just advising me to take paracetamol. I feel that I was left suffering. Sorry seems an empty word from the staff I encountered at the hospital.

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Responses

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 2 years ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife

Submitted on 19/11/2021 at 13:58
Published on Care Opinion at 13:58

picture of Gillian Ogden

Dear Time Waster

I was really sad to read your post and I am so sorry that you didn't feel listened to and that you did not receive adequate pain relief. That is not acceptable and is not the experience we want our patients to have.

I am keen to understand a bit more about your admission and the care you received. Would you mind contacting me directly so I can look into this a bit more? My direct number is 01592 643355 ext 21844 or by email gillian.ogden@nhs.scot

I hope to speak with you soon

Kind regards

Gill

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Update posted by Time waster (the patient)

Hello Gillian,

I did try to call you but was told I have an incorrect number and the gentleman who answered said that he couldn't find an extension number for you.

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife about a year and a half ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife

Submitted on 10/10/2022 at 15:33
Published on Care Opinion at 15:33

picture of Gillian Ogden

Dear Time waster

Thank you for getting in contact again. I am so sorry that you have been unable to contact me, the extension number I posted is not correct. My extension number is 28144 and I am around today and every day this week if you want to call or if you prefer you can email me your contact details and I can call you gillian.ogden@nhs.scot

I hope to speak with you soon

Kind regards

Gill

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