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"Very lucky to be a patient here"

About: The Westgate Practice

I have been with Westgate for 6 years now. They are the best gp practice I have ever experienced. I try not to bother them too often but when I'm in need they are so helpful and accommodating.

I broke my arm last year and there were some delays at Ninewells in getting my operation date, but Westgate helped me so much in being able to manage the pain even when I had to call them at 2 in the afternoon. Nothing was too much bother.

The last three months I have developed sinusitis and acute lower back pain as a result of being a nurse in covid areas. They have been so supportive and accommodating. Lots of helpful advice and once again I called at an inconvenient time. They are just fantastic.

I have a long standing small brain tumour and they are always spot on with the follow up care I need, it's not just acute issues that I'm praising them for. They talk me through my blood results and always make me feel reassured.

I just can't praise them enough and it is something that I think we forget to do, especially at the moment when GP practices are under such pressures. You are all fantastic and hard working people.

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Responses

Response from The Westgate Practice 2 years ago
The Westgate Practice
Submitted on 11/01/2022 at 10:20
Published on nhs.uk at 10:22


Dear Kaylee

Thank you so much for taking the time to post your very positive and kind comments about the Westgate Practice. We are pleased to hear that you have had such good support with all of your medical problems from the practice and for you appreciation of the pressures under which the staff team have been working over the past months. Your very appreciative comments will be fedback to the team.

Best wishes

Sara Allen

Patient Liaison Officer

The Westgate Practice

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