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Very special staff

Posted By don87

"Very special staff"

About: Scottish Ambulance Service University Hospital Monklands / Acute Medical Receiving Unit University Hospital Monklands / Cardiology/Coronary Care Unit (Ward 18) University Hospital Monklands / Emergency Department

(as the patient),

Would like to say a massive thank you to all the staff in Monklands hospital. From the paramedics, the staff in a+e, medical receiving unit, acute medical receiving unit and finally ward 18 cardiology.

I became unwell at home and was taken to Monklands.  I usually attend glasgow royal infirmary where I'm treat for my heart but on this occasion it had to be Monklands. I was treated with the utter most respect from every member of staff in every ward, nothing was a bother to them. I am quite a complex patient with a lot of heart issues but the doctors and nurses and also members of the armed forces made sure I was ok and understood everything that was going on.

They took the time to contact my consultant in Glasgow and read all my notes so they knew what treatment i was on. They also contacted my heart failure nurse who works from Monklands and made sure she was aware of me being there and she could help with treatment as well. I am now home awaiting some more test results and possibly more treatment for another illness.

Every single member of staff were amazing and I can't thank them enough for all they have done for me. They work under so much pressure but nothing is ever a bother to them.  They are caring and so professional. Monklands really do have some very special staff and they all deserve recognition. Thank you all so much I will be forever grateful to you all. 

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire

Submitted on 12/11/2021 at 09:26
Published on Care Opinion at 09:26

picture of Jean MacDonald

Good morning don87

Thank you for posting such kind and encouraging words of support regarding the care and treatment you received from the many departments and staff whilst in University Hospital Monklands.

Staff work extremely hard to provide a high standard of care and compassion to each patient and it sounds like they are achieving this as always.

I am happy to hear the treatment you received from all staff members put you at ease in what must have been an anxious time while they collated all information from the different departments to ensure you received the correct treatment.

It will be my pleasure to ensure all departments are made aware of your lovely post and, I know they will be delighted as well as encouraged.

I wish you the very best for the future.

Best wishes

Jean

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 12/11/2021 at 15:08
Published on Care Opinion at 15:08

Dear Don87

Thank you very much for Feedback, I'm really glad to hear that your experience of the Scottish Ambulance Service and Monklands hopital was such a good one. It's great to read about the wonderful care given and such good communication along the way too.

I do hope you are recovering well and wish you all the very best

Thanks again

Lesley

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