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"Staff and care"

About: Royal Alexandra Hospital / Accident & Emergency

(as the patient),

Hi there I would like to say a big thank you to the staff at A&E royal Alexander hospital. My gp referred me in because I was quite unwell and to be honest I didn’t want to go in because of a previous bad experience in hospital.

I am blind and disabled and need lots of help the staff were great and also run of their feet, the abuse they took from people angry for having to wait a couple of hours, I had to wait 12 but never shouted about it the department was run off their feet, the care I was given was great nothing was any bother and the staff couldn’t do enough for me I can’t thank them enough I would like to especially thank Leona,Megan and Gary and all the staff who took the time to take care of me.

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Responses

Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC 2 years ago
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC
Submitted on 05/11/2021 at 12:39
Published on Care Opinion at 12:39


Dear Bubbly12

Thank you again for using Care Opinion to share your experience. Waiting 12 hours in our Emergency Department (A&E) is most definitely not what we expect for any patient and I thank you for your understanding of this.

I am so proud to share your kind comments with our team and will personally ensure that Leona, Megan and Gary receive a copy of this.

Thanks so much.

Gerry

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