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"Care my Mother received"

About: Royal Victoria Hospital / Acute Stroke Unit

(as a relative),

My Mother was admitted to the Acute Stroke Unit on 12th October - ward 6e in RVH and spent over one week on the unit before transferring back to Antrim Hospital. 

The care and treatment my Mother received from the whole team was exceptional and as a family we will be forever grateful. 
Dr Roberts and Dr Neilly ensured that medically my Mother had everything she could possibly have to give her the best chance of recovery. They both kept us fully informed about my Mother’s progress and treatment, which was so appreciated during covid times. They took time to talk to and listen to us which really helped to alleviate our anxiety at such a difficult time.  The care, compassion and empathy shown by both Doctors is how all care and treatment should be delivered. 
The Nursing staff were equally exceptional. Both day and night staff. At a time when we could not be with my Mother we knew that she was so well cared for and looked after by the team. No phone call was a bother and they helped us to stay in touch via video calls etc. The care my Mother received and  compassion shown was amazing. Even though the Nursing Staff where run off their feet, they always took time to talk to us and were so understanding, reassuring and provided great comfort to us as a family.  Special thanks to Linda, Theresa, Jessica and Maria.  

Honestly, forever grateful to this team - true superheroes. 

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Responses

Response from Margaret Devlin, Service Manager, Division of Adult, Community and Older people, Belfast Health and Social Care Trust 3 years ago
Margaret Devlin
Service Manager, Division of Adult, Community and Older people,
Belfast Health and Social Care Trust
Submitted on 29/10/2021 at 16:06
Published on Care Opinion at 16:17


My Name is Margaret Devlin and I am the Service Manager for the Stroke Service in the Belfast Trust.

Thankyou for taking the time to share your experience of the care your mother received while a patient in the Stroke Unit. I will forward your feedback to the team and ensure that all the staff that you mentioned are given personal copies for their portfolios.

It is always reassuring when families send through such positive accounts of the care given to their loved ones at such very difficult times

I hope your mother is continuing to improve and that you get her home soon.

Thanks you again for taking the time to write and let us know your experience of the care your mother received.

Margaret Devlin

Service Manager Stroke service Belfast HSC Trust

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