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Professional, courteous, helpful and flexible

Posted By bonanzabr65

"Professional, courteous, helpful and flexible"

About: Podiatry / Community Foot Protection Team Podiatry / Hospital Foot Protection Team Regional Disablement Service Royal Victoria Hospital / Accident & Emergency

(as a service user),

I was admitted to Hospital, from the A&E department, in November 2007. None of my vital signs were good and I was subsequently diagnosed with a necrotic left foot, caused by very severe infection, as a result of undetected diabetes.

Part of the foot had to be amputated at that time, which resulted in it being problematic since, in terms of being susceptible to infections, wounds, etc.

This has necessitated regular treatment/examination of the feet, initially at RVH and more recently at Carlisle Centre, Antrim Road. In addition, I attend the footwear clinic in Musgrave Park Hospital for shoes which meet my requirements, usually on an annual basis.

At all times, during my various appointments, I have found all of the staff involved, to be very professional, courteous, helpful and flexible, within all the normal constraints and have maintained a high level of service since the Covid 19 Pandemic began. A first class service.

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Responses

Response from Wendy McLaughlin, Head of Podiatry Services, Podiatry, BHSCT 2 years ago
Wendy McLaughlin
Head of Podiatry Services, Podiatry,
BHSCT

Submitted on 02/11/2021 at 16:01
Published on Care Opinion at 16:03

Thank you for taking the time to send us these very kind words. I think your message reminds us that living with a long term condition has a tremendous impact on the lives of those receiving our care. Our team work hard to ensure that every patient receives a high standard of care and they will be delighted to hear you had a positive experience. I will make sure your feedback is passed on to all the staff involved.

Sending you best wishes for the future.

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