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Good standard of care, but can't get through on phone.

Posted By itsrf

"Good standard of care, but can't get through on phone."

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as a service user),

I haven’t ever been able to fault the level of care that Cobridge Walk-in Clinic provides, it’s always been of a good standard and I’m always made to feel at ease whenever I go. However, the hold time to get through to someone is unacceptably long - from 20 to 45 minutes, and then you’re still not guaranteed to get through!

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Responses

Response from Julia Barraclough, Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT 2 years ago
Julia Barraclough
Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT

Submitted on 11/11/2021 at 15:47
Published on Care Opinion at 15:47

picture of Julia Barraclough

Dear itsrf. Thank you for taking the time to provide feedback on the service you have received. I am pleased to hear about the quality of the care you receive at the clinic but would like to apologise for the difficulties you have getting through on the telephone. Our telephone lines are extremely busy but we are looking for ways to improve the telephone system. Your feedback will help me to escalate the urgency of this issue so thank you!

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