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Poor care

Story from nhs.uk

"Poor care "

About: Worcestershire Royal Hospital

Admitted to A and E with chest pain, have a heart condition and had a TIA. Been triage 3 times currently sat in ambulatory still not spoken with a doctor been here 7+hrs not been offered a drink or food or even told if I can go get myself something. Sat listening to 5 nurses chatting in the office about having a kitchen fitted and how best to go on sunbeds, apparently lay down is the best? Meanwhile there is a waiting room full people desperate to be seen.

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Responses

Response from Worcestershire Royal Hospital 2 years ago
Worcestershire Royal Hospital

Submitted on 29/10/2021 at 10:34
Published on nhs.uk on 30/10/2021 at 20:53

Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 58087.

Regards,

Patient Experience Team

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