This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Neonatal care fantastic!

Posted By LesaM

"Neonatal care fantastic!"

About: Craigavon Area Hospital / Neonatal Unit

(as a parent/guardian),

Our daughter who was born at 30 +4 weeks spent one night in Swah and 3 in Antrim neonatal and 29 days in Craigavon neonatal over December  and Jan.  As I was isolating I didn't get seeing her at all until she was 8 days old but the staff in Craigavon were so caring to my partner and to me when I rang. Even tho I felt like I was torturing them ringing them regularly they never made me feel that way and told me to ring when I liked. The zoom calls were also brilliant on the days my partner and I wasn't able to go up, being able to see her made such a difference. When I first got to meet my little girl I was so anxious about holding her but Marion couldn't have been nicer and put me right at ease that first day, I'll be forever grateful for how caring she was that day and helping me get comfortable and offering to change her nappy for me when I was so nervous but afraid to say it! The care our daughter received during her stay was exceptional and even though it was a short stay for them we will remember them for the rest of our lives as we know our little girl wouldn't be here if it wasn't for them. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from David Grier, Consultant Paediatrician and Neonatologist, Craigavon Neonatal Unit and Blossom Children's Centre, Southern Health and Social Care Trust 2 years ago
David Grier
Consultant Paediatrician and Neonatologist, Craigavon Neonatal Unit and Blossom Children's Centre,
Southern Health and Social Care Trust

I look after sick babies and children.

Submitted on 27/10/2021 at 13:49
Published on Care Opinion at 13:49

picture of David Grier

Thank you LesaM for taking the time to provide us with this lovely feedback on your experience of our Neonatal Unit in Craigavon Hospital. Not being able to see your little girl must have been horrible for you but I'm glad that our nurses were able to keep you updated and to use the video calls for you to be able to see your daughter when you were not able to visit.

It sounds as if you and Marian got on very well and that she was able to help you when you were finally able to hold and care for you. I think our neonatal nurses are wonderful and it's lovely when we get feedback like yours which reinforces what they are doing.

I hope that you and your daughter are doing well.

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Una Toland, Ward Manager, Neonatal Unit , Craigavon Area Hospital, Southern Health and Social Care Trust 2 years ago
Una Toland
Ward Manager, Neonatal Unit , Craigavon Area Hospital,
Southern Health and Social Care Trust

Submitted on 27/10/2021 at 19:08
Published on Care Opinion at 19:08

picture of Una Toland

Dear LesaM

We have no doubt the visiting restrictions as a result of Covid 19 was something you never imagined would be part of your story.. However, from your feedback,that very special day when you could at last come and see your daughter must have been filled with a range of emotions.

The other ways of keeping in touch via telephone and via zoom are helpful but nothing can replace that feeling when you hold your little baby in your arms. Thank you for letting staff know that you felt supported and looked after.

I have shared your feedback with staff.

Best wishes

Una Toland

Ward Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k