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Very bad practice

Story from nhs.uk

"Very bad practice"

About: Queen's Hospital (Romford)

My husband had surgery on Saturday inPaddington hospital,and Sunday we going to Queens hospital for change drained ,husband was no strong for waiting aria,we asking if possible early but some people sad 3h need wait ,this ridiculous ,we try found way about early but any personal didn’t help,and we continue going to home.Need say I’m no happy about emergency department ,try going next time to another hospital

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Responses

Response from Queen's Hospital 2 years ago
Queen's Hospital

Submitted on 08/11/2021 at 17:14
Published on nhs.uk on 09/11/2021 at 11:33

Thank you for taking the time to provide us with your feedback, I am so sorry to hear the wait you and your husband encountered. Unfortunately, we are unable to determine the number of patients that are going to need to access our Emergency Department on any one day, therefore sometimes the wait to be seen is longer than we would like. All patients attending our Emergency Department are triaged and are clinically prioritised in order. I am however so sorry to hear about the wait your husband encountered. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service on 01708 435 454 or by email bhrut.pals@nhs.net and they will do all they can to help you. Once again, thank you for taking the time to provide us with you feedback.

Kind Regards

James Avery Divisional Director of Nursing Emergency Medicine Division

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