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"My ears being cleaned out"

About: North Devon District Hospital / Audiology

(as the patient),

I went to the North Devon Hospital. I went straight in on arrival and Stephen got straight on with cleaning out my ears . I knew the left side was pretty clear and that the right was blocked solid.( My wife an ex nurse had checked them out for me ). He managed to get a massive lump was out of the right ear and I could hear so much better it was amazing.

I have had this done before on many occasions but this time was that more of a relief as the right ear was as if I had my finger in it for the last month nearly! I was not due to come in until early November but a cancelation came up and I grabbed that one. I just want to say what an amazing service you provide and thank you all very much especially Stephen who is a star.

All the best.

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Responses

Response from Claire Banks, Head of Audiology (Northern Services), Audiology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Claire Banks
Head of Audiology (Northern Services), Audiology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 01/11/2021 at 17:48
Published on Care Opinion on 02/11/2021 at 13:48


Dear Appolo

Thankyou so much for taking the time to give us such positive feedback. We always aim to run our clinics on time and I'm glad that Stephen has been able to help you hear better. Stephen is a longstanding member of the team and takes pride in his work, which is reflected in his patient care.

I'm glad we were able to get you into a cancellation slot, as these clinics are very popular!

I will pass on your gratitude to Stephen.

Best wishes

Claire Banks

Head of Audiology

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