I called to see if an eye specialist was on duty as I had a piece of metal stuck in my eye. At the first attempt, A&E didn't pick up. I think the receptionist knew they would never pick up because when I spoke to her and she said she'd put me through to A&E I was hung up on. So I called again and reception had to repeatedly try A&E who simply never picked up. I am left wondering whether to try a two hour round trip to A&E, driving with only one eye, simply to discover whether an eye specialist is on duty who can help me or whether I'll be sent home to come back another time.
"Poor call handling"
About: City Hospital (Birmingham) City Hospital (Birmingham) Birmingham B18 7QH
Posted via nhs.uk
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