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"The staff were amazing"

About: Bridlington and District Hospital Scarborough General Hospital / Paediatrics

(as a relative),

My family and I where away on holiday when our 4 month old daughter became unwell. I visited the Urgent Care Unit Centre in Bridlington we was reviewed extremely quickly all the staff we came into contact with were caring and compassionate. It was felt my little girl needed be reviewed further and we was asked to go to, the Duke of Kent ward at Scarborough hospital. Again, the staff were amazing , doctors , nurses and health care assistants were amazing. I very rarely provide feedback but the way they dealt with my little girl was first class. I work for the NHS also but I could see from the way the staff worked together they thoroughly enjoyed being there. The interactions they had with each other making sure everyone's needs had been met. All of the treatment provided was explained to me and I was able to leave a few hours later with the correct treatment and medication. I am unsure of all the staffs names who I dealt with however I will be forever grateful.

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Responses

Response from James White, York and Scarborough Teaching Hospital NHS Foundation Trust 2 years ago
James White
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 27/10/2021 at 15:07
Published on Care Opinion at 15:07


Thank you for taking the time to post this kind feedback regarding your experience across your daughter's treatment at our Bridlington and Scarborough Hospitals. It is wonderful to hear that you felt the staff provided first class care, worked together effectively, and communicated clearly with you throughout the process. As a fellow NHS employee, you will be well aware that this is exactly the kind of service our staff strive to provide. I will make sure to pass your feedback to the teams involved at each location, who I am sure will be grateful to read it.

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