"Outstanding care - thank you"

I wanted to feedback and say thank you for the outstanding service and care I have received at RSCH. I was referred to the Breast Surgery team for the removal and replacement of a leaking breast implant. I had the implant almost 22 years ago following a mastectomy and reconstruction to treat breast cancer.

I was seen by the Consultant in January for my first consultation with an audio follow up in April and another in-person consultation in July. The Consultant booked me in for surgery in October. At each consultation she was friendly and approachable and very clear and helpful about the surgery I would need. I felt very comfortable and safe in her care.

I was invited for surgery in the Elective Short Stay Surgery Unit on 19 October. I had very clear and helpful letters, messages and phone calls to book me if for the various pre op preparations. I was seen by a very professional and caring nurse for my pre op tests. The male nurse who did my pre op Covid test was again professional and caring.

On arrival at the ESSU I was checked in and shown to my bed. I was very lucky as I was first on the list. From that moment on there was a steady flow of visits in preparation for my operation from the Anaesthetist, the Consultant and the ward nurses. Everyone of the staff introduced themselves and explained what they were going to do. I felt included in the process and discussions. In theatre the Anaesthetist was calm and gentle and the next thing I knew I was in Recovery. The nurses there were excellent and sat with me for a while and ensured I was okay. I was checked on regularly and soon moved back to ESSU where the care and checks continued. The drugs for me to take home were prepared and ready and by 14:00 the nurse had arranged for my husband to pick me up. I could not have wanted or needed better care.

I appreciate I was lucky to be first on the list but the whole operation could not have been smoother. The staff were absolutely amazing. I am truly thankful for an outstanding experience!

Thank you, thank you, thank you!

Please share this with the ESSU Team and the Theatre Recovery team.