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"Excellent help from Out of hours GP."

About: General practices in Lanarkshire Lanarkshire Community Services / GP Out of Hours service

(as the patient),

I had been feeling quite poorly for several days. I attended A&E as GP surgery unable/unwilling to see me due to cough, temperature and loss of taste. A&E Dr was thorough and diagnosed toncillitis and prescribed  Phenoxymethylpenicillin. Five days later my symtoms were worsening and throat now white/creamy, not red. I saw a locum GP at my local surgery, who spent all of five and a half minutes with me, it felt they had no time for me and told me to leave. I was shocked. I went directly to my local pharmacy and the staff there were excellent and extremely supportive, suggesting I contact NHS111 out of hours after 6pm. This I did, thankfully, as I was seen by an extremely professional, caring, wise Dr Coates, who took twenty five minutes with me and diagnosed a bronchial spasm/infection, toncillitis and respiratory issues, and handed me all the necessary medication. This is the next day and I already am feeling brighter, much, much less coughing and wheezing. Thank you Dr Coates. In my opinion, you have to be recognised for your exceptional level of patient care. Thank you most sincerely.

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Response from Carmen Obre, Senior Nurse, Cambuslang/Rutherglen/ OOH, NHS Lanarkshire last month
Carmen Obre
Senior Nurse, Cambuslang/Rutherglen/ OOH,
NHS Lanarkshire
Submitted on 20/10/2021 at 17:05
Published on Care Opinion at 17:19

I would like to thank you very much for taking the time to share your experience within the OOH team in particular Dr Coates. I am really pleased that you had such a positive experience on this occasion and that the team could support you with this and alleviate any further deterioration in your symptoms. I am glad to hear that you are feeling a bit better.

I will link directly with Dr Coates and the team and personally pass on your thanks. I wish you well in your recovery and thank you very much for getting in touch with us.

Take care


Carmen Obre

Senior Nurse

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