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"disgraceful treatment"

About: Northampton General Hospital (Acute)

admitted with shortness of breath taken by ambulance to "covid corridor" seen by no one for 2 hours eventually nurse came and did obs and bloods told now wait for doctor.Another 2 hours pass and i fell asleep at around 2.00am a nurse stormed into my cubicle and shouted "I can smell smoke are you smoking" I told her I DON'T smoke. A carer followed and someone else who checked electrical equipment I was very shocked by this agency nurses accusation felt too ill and tired to put up with that sort of treatment and after 5 hours of not seeing a doctors I left and went home may I add the ambulance ladies were wonderful and I was treated by them with dignity and respect

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Responses

Response from Northampton General Hospital (Acute) 2 years ago
Northampton General Hospital (Acute)
Submitted on 20/10/2021 at 10:43
Published on nhs.uk on 21/10/2021 at 12:45


Good morning,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are very sorry to hear that you have not had a positive experience when visiting NGH. We greatly apologise about how long you were waiting & the way you were treated by staff. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve.

Best wishes from NGH

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