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"Extremely positive experiences of Bowel Cancer services"

About: The Ulster Hospital / Emergency Department The Ulster Hospital / General Surgery (Ward 3D) The Ulster Hospital / MacMillan Unit The Ulster Hospital / Ward 5C

(as the patient),

Having never had an overnight in a hospital, I needed the services of the Ulster Hospital this past year in a big way thanks to bowel cancer. Initially in A&E followed by the RACPC and then GI surgery, treatment on Ward 5c and then in the MacDermott Unit.

I wanted to comment on the extremely positive experiences I have had through all this.

The RACPC seems to run extremely proficiently, and I was treated so well. What a fantastic service to have available!

Following my diagnosis of cancer I was scheduled for operation very quickly with Mr McAllister and Grace. I can't speak more highly of them and the colorectal nurses. I felt fully informed at all times. I had my Macmillan Move More person giving me exercises right away! The 'prehabilitation' approach to cancer is such a good idea.

For my stay in Ward 5c, I can say that I was treated like a person and not just a patient. That approach continued in the MacDermott Unit, in fact that has been the case with all my treatment and this is the highest praise I can give really. To get treated professionally AND with care is wonderful. So my maximum thanks go to all the staff involved, including the porter wheeling me out of the ward, and the MacDermott 24hr help line.

I am sure there are many difficulties and problems in running such a Trust, but the leadership should be proud of the way the hospital performs its difficult work, and has continued to do so during the pandemic including all the disruptions of site works and relocations.

Thank you from a grateful recipient of all the hard work and dedication.

I am sorry that I dont have the names of all the people involved.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 19/10/2021 at 15:40
Published on Care Opinion at 15:40


picture of Conor Campbell

Hi Crab

Thank you for sharing your story.

Great to hear that you felt well looked after throughout your journey across Emergency Department, RACPC, Theatres, Ward 5C and MacDermott Unit and were treated as you should be by our clinical and support staff.

Our staff will really appreciate your kind words.

Best wishes and keep well

Conor

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Response from Katherine Dane, Assistant Director of Surgery, Surgery - Operational Support, South Eastern Health & Social Care Trust 2 years ago
Katherine Dane
Assistant Director of Surgery, Surgery - Operational Support,
South Eastern Health & Social Care Trust
Submitted on 19/10/2021 at 16:38
Published on Care Opinion at 16:38


Hi Crab,

Thank you so much for taking the time to post your very kind thoughts about your positive journey throughout many of our services.

I will be glad to share your comments with the ward team, I know they will appreciate them.

I wish you well,

Katharine

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Response from Jennifer Hamilton, Interim Clinical Manager ATICs, Surgery - General, South Eastern Health & Social Care Trust 2 years ago
Jennifer Hamilton
Interim Clinical Manager ATICs, Surgery - General,
South Eastern Health & Social Care Trust
Submitted on 20/10/2021 at 14:21
Published on Care Opinion at 15:26


Hi Crab

as the manager of the operating theatres I would like to than you for the kind words for our theatre and recovery ward staff. It means a lot to them to hear your kind words.

I hope you are now keeping well.

Jeni

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