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Very worrying

Story from nhs.uk

"Very worrying"

About: Knights Hill Surgery Suite 1

In August, I attended the surgery and did some blood tests. I received a text asking me to make an appointment to get my results. I have now given up trying as all my attempts have failed. No one answered the telephone. I tried for an entire week. I emailed numerous times and got no response. I even replied to the text and still no response. I'm Type 2 diabetic with high blood pressure so I am getting worried and concerned now. I sent an email for repeat prescriptions well in advance as I don't want my meds to run out and I'm stuck at home panicking. I find this really unusual for a surgery not to get back to their patients. I think I may need to show up to the Surgery even though they have asked that we do not do this without an appointment, but I have no choice, sadly.

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Responses

Response from Knights Hill Surgery Suite 1 2 years ago
Knights Hill Surgery Suite 1

Submitted on 18/10/2021 at 11:36
Published on nhs.uk at 14:17

I am very sorry to hear this has been your experience of Knights Hill Surgery. It is an incredibly busy time across the whole of the NHS but our team is here and doing its very best to help our patient community. Please contact me directly so that I can make sure you receive the help you need; complaints.knightshill@nhs.net

In future, rather than taking the time to leave an anonymous negative review, please contact me directly instead so that we can help you quickly and ensure you have the medical care you need and deserve

Julie, Patient Care Manager

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