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"Amazing care in A &E."

About: Borders General Hospital / Accident & Emergency

(as the patient),

I fell whilst at home alone. I had to wait until my husband came home before coming to A&E. By which time I was in a lot of pain.

I attended A&E  and following an xray, it was confirmed that I had fractured my wrist. 

I would like to thank everyone involved in my care from xray to porters to A &E staff.  Norma and Lesley need a special mention as they were excellent.  Very professional whilst providing the banter and reassurance that made my experience less traumatic than I anticipated.  

A & E has been in the local news a lot over the last 18 months, but my experience is one that I will share to all just how wonderful our local  A&E department is and how they were still all smiling and were professional despite having had and continue to deal with extraordinary pressures, stress and adversity. 

Thank you BGH. 

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Responses

Response from Alison Forster, Interim Clinical Nurse Manager, NHS Borders 2 years ago
Alison Forster
Interim Clinical Nurse Manager,
NHS Borders
Submitted on 25/10/2021 at 12:05
Published on Care Opinion at 12:05


Thank you for taking the time to feedback your recent experience of attending our Emergency Department. Staff strive hard to provide a pleasant experience in these challenging times. I will share your kind comments with the Team. I hope you are recovering well from your recent fall.

kind regards

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