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Care Opinion

Fractured Wrist

Posted By Dragonflyz24

"Fractured Wrist"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department University Hospital Wishaw / Day Surgery

(as a service user),

I fell and fractured my wrist on Sun. My experience across the various services I had contact with in the NHS in the last 3 days was magnificent. I was taken by ambulance to Hairmyres Minor Injuries and the paramedics were great. Really reassuring and efficient.

The staff in Minor Injuries dealt with me promptly and efficiently and with care. Thank you to the nurses, practitioners, radiographers and porters. I had surgery at the day surgery unit at Wishaw University Hospital. My short stay was very comfortable and I felt very well attended and informed. I was impressed by the level of cleanliness. Thanks to all the doctors and consultants that attended me, and to the nurses and assistants pre and post op.

I'd particularly like to thank Vikki, who took care of me on arrival in Day Surgery, Eugene and Nora who kept me calm in pre-op and Tracy who attended to me pre discharge. Having never previously been in hospital I was a bit apprehensive about having surgery but everyone was very reassuring and kept me well informed of what was happening. Our NHS and the people who work in it are something to be cherished. My heartfelt thanks go to all who were involved in my care over the last 3 days. 

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Responses

Response from Sam Hannah, General Manager, Soft Services, NHS Lanarkshire 2 years ago
Sam Hannah
General Manager, Soft Services,
NHS Lanarkshire

Submitted on 15/10/2021 at 12:47
Published on Care Opinion at 13:55

Hopefully You are well on your way to a full recovery after your day visit here at University Hospital Wishaw. Can I just thank you on your observations on the level of cleanliness within the Day Surgery department I will share your comments with our frontline cleaning staff, feedback such as yours always gives them a lift and lets them know their efforts are being recognised.

Once again Thank You and Take Care.

Sam Hannah

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 16/10/2021 at 10:35
Published on Care Opinion at 10:35

Dear Dragonflyz24

Thank you for your lovely feedback. I am really sorry to read you have had to make use of our services as well as those of the wider NHS, however it is wonderful to hear about the wonderful care and support you received by all those involved in your treatment.

If you would like me to pass on your kind words to our crew, I can arrange this for you. If you would like this happen, please may I ask you contact our team at sas.feedback@nhs.scot with your care opinion user name, your full name, date and address of where we attended you.

I hope you are well on your way to recovery now!

Thank you once again

Best Wishes,

Lesley

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Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 2 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 18/10/2021 at 09:59
Published on Care Opinion at 09:59

picture of Lesley Mallon

Dear Dragonflyz24

Thank you very much for taking the time to share your patient experience particularly after your recent surgical procedure. Your comments are very much appreciated and it will be my pleasure to share your post with the staff involved in your care and treatment at both University Hospital Hairmyres and University Hospital Wishaw.

May I take this opportunity to wish you well for your recovery back to full health.

Take care.

Lesley

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