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"Great Service at the North Devon District Hospital"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Urology

(as the patient),

3 weeks ago was taken to NDDH by ambulance with excruciating pain on lower left side for 3 days - 36 hours later I was back at home pain free, no medication and feeling extremely well, all thanks to our wonderful NHS and particularly The Department of Urology at the Hospital.

From the moment I arrived at A&E the service received was second to none, with everyone working as a team to first find out the cause and then resolve the problem with an instant successful operation. All the staff I met were highly motivated/dedicated to their particular roles & responsibilities, with a clear understanding of what makes a good working team.  Some would say I may have been lucky, but this experience left me in total awe of such a wonderfully efficient and caring Medical & Support Team.  During my short stay I was privileged to witness the same level of care given to all other patients in the ward, so a very big WELL DONE to the Team from a humbled satisfied patient.

Responses

Response from Paula Howells, Senior Medical Secretary, Urology Team, Northern Devon Healthcare NHS Trust last week
Paula Howells
Senior Medical Secretary, Urology Team,
Northern Devon Healthcare NHS Trust

I have worked in the NHS for over 35 years as a senior Medical Secretary in various specialties. I currently work in the Urology Department providing PA services to the clinical team.

Submitted on 14/10/2021 at 14:38
Published on Care Opinion at 14:38


picture of Paula Howells

Dear Happy J

Many thanks for taking the time and trouble to leave such lovely feedback. I am sorry that your condition necessitated an emergency admission to NDDH but I am, however, very pleased that you found the care you received from A&E through to the Urology department to be "second to none". It is always great when patients wish to praise our staff and the services we provide and I will be sure to pass on your comments to the relevant teams.

I wish you well for any further treatment you may need to have at NDDH and thank you again for taking the time to leave such positive feedback.

Kind regards

Paula

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Response from Ansu Manoj, Urology Clinical Nurse Specialist, Cancer Services, Northern Devon Healthcare NHS Trust last week
Ansu Manoj
Urology Clinical Nurse Specialist, Cancer Services,
Northern Devon Healthcare NHS Trust
Submitted on 14/10/2021 at 23:19
Published on Care Opinion on 15/10/2021 at 09:17


picture of Ansu Manoj

Dear Happy,

Thank for taking the time to give us positive feedback and it's great to hear that you have received good care from the hospital and that you are well. It is reassuring for other patients who will be seeking treatment from our hospital and encouraging for the staff to know that they are providing good quality healthcare. We really appreciate it. I wish you all the very best!

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Response from Keeley Cooper, Governance and Operational Support Manager, Emergency Department, Northern Devon Healthcare NHS Trust last week
Keeley Cooper
Governance and Operational Support Manager, Emergency Department,
Northern Devon Healthcare NHS Trust
Submitted on 15/10/2021 at 09:06
Published on Care Opinion at 09:06


Thank you for taking the time to leave feedback. I am pleased to hear that you had excellent treatment and I will share your kind words with the Emergency Department Team.

Kind regards

Keeley

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