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"Scottish Ambulance Service Aberdeen"

About: Scottish Ambulance Service / Emergency Ambulance

(as a service user),

My diabetic friend was having a hypo and despite giving him an unhealthy amount of sugar and complex carbs we couldn't get his blood sugars back up. After half an hour we decided it would be best to phone an ambulance as his condition wasn't improving and he was soaked in sweat. We were conscious of the pressure the SAS is under at the moment and felt reluctant phoning but we felt we had to call. The call handler was professional and to the point and warned us we could have a 40 minute wait. Thankfully we didn't wait long at all and James the FRV paramedic arrived. My friend was given IV glucose and after a bit of waiting began to feel more himself. James shared a laugh and a joke with our 'lad banter' but was of course professional throughout too!  Thank you very much James and SAS.

Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service last week
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 14/10/2021 at 07:02
Published on Care Opinion at 07:02


Dear Appreciativepublic

Thank you very much for taking the time to post your Feedback here on Careopinion.

I’m really glad to read that James was able to arrive so quickly and treated your friend with both professionalism and good humour! This is wonderful to hear.

I would love to pass on your kind words to both James and our call handler involved. If you would like me to do this for you, please may I ask you contact our team at sas.feedback@nhs.scot with your friend's name, address and date of where we were asked to attend and I will ensure your lovely feedback is passed on. Please may I also ask you make reference to your Care Opinion user name which will help us easily link to this story

I really hope your friend is feeling much better now.

Thank you so much once again

Lesley

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