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Care Opinion

6 hour wait

Story from nhs.uk

"6 hour wait"

About: Northwick Park Hospital

6 hour wait because people who could and should of be seeing there GP for very minor conditions. Triage consisted of name number take a seat ( which there wasn’t) standing room only. After 6 hours saw nurse/doctor for 1 minute sent to X-ray. Couldn’t I be sent there at triage time as it was obvious I needed an X-ray? The waiting area reception staff and some other staff need retraining or get another job. Some people in the waiting room should not have been there. It is meant to be Accident or Emergency ( not A&E and can’t be bothered to see my GP). And dont have an accident at a weekend.

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Responses

Response from London North West University Healthcare NHS Trust 2 years ago
London North West University Healthcare NHS Trust

Submitted on 12/10/2021 at 15:10
Published on Care Opinion at 15:10

Dear Sir/ Madam,

Thank you for leaving your feedback around your recent visit to our Accident and Emergency Department.

I was sorry to read of your experience and therefore have passed it directly to the service where they have responded with firstly apologising on the extended wait on this occasion. They follow on with saying that as a emergency setting they have to see patients in order of clinical priority and also ensure that all patients are seen to.

The Urgent Care Centre which is separate to Accident and Emergency, manage the waiting room and they are aware of capacity issues, with both teams working collectively to best manage numbers and seating issues like you have raised.

Waiting times are dependent on levels of activity and they do work hard to keep these to a minimum.

I would again like to apologise for your experience and your feedback has been recognised and taken on board. I do hope that you are feeling better.

Best wishes,

Leanne Fernandes - Patient Experience and Engagement Lead.

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