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Abrupt, aloof and uncaring experience.

Story from nhs.uk

"Abrupt, aloof and uncaring experience. "

About: University Hospital Of North Tees

Staff are very abrupt and very confrontational.

Told to wait in a very busy waiting room for three hours, even though I explained I had agoraphobia and asked if I could wait outside, got a very blunt no.

Tried waiting and couldn’t so had to leave, then made to feel the urgent treatment I needed was unnecessary.

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Responses

Response from University Hospital Of North Tees 2 years ago
University Hospital Of North Tees

Submitted on 27/10/2021 at 15:32
Published on nhs.uk at 15:33

Thank you for leaving a comment on NHS Choices.

We are very sorry to hear of your recent experience. If you would like the Trust to investigate your concerns, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email Nth-Tr.PatientExperience@nhs.net and we will be happy to assist.

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